Customer Satisfaction Surveys
Gather customer ratings and comments about their overall experience with your business.
OUR SERVICES
Customer Feedback and Satisfaction Surveys
Aspire BPO provides customer feedback and satisfaction survey services in Sri Lanka, helping businesses understand how customers experience their products, services, and support. Through structured conversations and questionnaires, we collect feedback that helps your team recognise strengths, identify concerns, and prioritise improvements.
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WHAT’S INCLUDEDSupport that puts
Support that puts
your customers first.
Choose the activities that fit your business. We agree responsibilities, access and reporting with your team before launch.
Post-Purchase Feedback
Contact customers after a purchase to understand their experience with the product, ordering process, and delivery.
Post-Service Feedback
Follow up after appointments, service visits, or support interactions to assess satisfaction and identify unresolved concerns.
Product and Service Questionnaires
Collect responses about product features, service quality, usability, and customer expectations.
Customer Support Experience Surveys
Ask customers about the helpfulness, clarity, and responsiveness of the assistance they received.
Customer Loyalty and Recommendation Surveys
Understand customers’ willingness to return to your business or recommend it to others.
Complaint Resolution Feedback
Follow up on resolved complaints to understand whether customers are satisfied with the outcome.
Suggestions and Concern Recording
Document customer ideas, recurring issues, and areas where expectations were not met.
Customer Concern Escalation
Refer issues requiring attention to your designated team according to agreed procedures.
Feedback Summaries and Reporting
Organise survey results, customer comments, and recurring themes into clear reports for your team.
Bring the right support together.
Feedback & Surveys from Sri Lanka
Based in Colombo 04, Aspire BPO provides customer feedback and satisfaction surveys for businesses seeking an outsourcing partner in Sri Lanka. We define the activities, approved information, escalation routes and reporting with your team before starting.
Discuss your required workload, channels, languages and operating hours so we can agree a practical service scope.
OUR PROCESS
Clear steps. Shared expectations.
01→
Understand
We learn about your business, customers and goals.
02→
Scope
We agree responsibilities, workflows and reporting.
03→
Prepare
We arrange training, processes and system access.
04→
Deliver
We manage activities and review agreed measures.
Ready to build your support team?
Tell us about your requirements and the way your business works.