Complaint Receiving and Recording
Listen to customer concerns and document relevant details.
OUR SERVICES
Complaint Handling and Resolution Support
Aspire BPO helps your business receive and document customer concerns, coordinate escalations and follow up on outstanding issues using your agreed resolution procedures.
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WHAT’S INCLUDEDSupport that puts
Support that puts
your customers first.
Choose the activities that fit your business. We agree responsibilities, access and reporting with your team before launch.
Acknowledgement and Communication
Explain agreed next steps using approved information.
Complaint Categorisation
Organise issues by type, urgency and the team responsible.
Escalation Coordination
Refer cases requiring a decision to your authorised team.
Resolution Follow-Ups
Obtain available updates and keep customers informed.
Customer Records and Reporting
Maintain case notes and summaries of outstanding concerns.
Bring the right support together.
Complaint Handling from Sri Lanka
Based in Colombo 04, Aspire BPO provides complaint handling and resolution support for businesses seeking an outsourcing partner in Sri Lanka. We define the activities, approved information, escalation routes and reporting with your team before starting.
Discuss your required workload, channels, languages and operating hours so we can agree a practical service scope.
OUR PROCESS
Clear steps. Shared expectations.
01→
Understand
We learn about your business, customers and goals.
02→
Scope
We agree responsibilities, workflows and reporting.
03→
Prepare
We arrange training, processes and system access.
04→
Deliver
We manage activities and review agreed measures.
Ready to build your support team?
Tell us about your requirements and the way your business works.