Voice-Based Customer Assistance
Handle customer calls, answer enquiries, and assist with service requests through professional conversations.
OUR SERVICES
Multichannel Customer Support
Aspire BPO provides multichannel customer support services in Sri Lanka, helping businesses assist customers through voice, email, live chat, and WhatsApp. We manage conversations across your selected channels, giving customers convenient ways to ask questions, request assistance, and receive updates.
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WHAT’S INCLUDEDSupport that puts
Support that puts
your customers first.
Choose the activities that fit your business. We agree responsibilities, access and reporting with your team before launch.
Email Enquiry Handling
Respond to customer emails using approved information and templates, with clear answers and relevant next steps.
Live Chat Support
Assist website visitors with product questions, service information, and general enquiries through your designated chat platform.
WhatsApp Customer Support
Manage customer messages through your business WhatsApp channel, including enquiries, confirmations, and follow-ups.
Product and Service Information
Explain features, availability, approved pricing, and business policies across your selected channels.
Order and Booking Assistance
Help customers place orders, arrange bookings, request changes, and check progress.
Complaint Receiving and Escalation
Record customer concerns, acknowledge requests, and refer issues requiring further action to your designated team.
Customer Request Recording and Routing
Document interactions and direct requests to the appropriate department according to your workflow.
Pending Request Follow-Ups
Track outstanding enquiries, obtain available updates, and keep customers informed.
Customer Interaction Record Updates
Maintain conversation notes and request statuses in your designated CRM or support system.
Support Activity Reporting
Provide summaries of enquiry volumes, request types, response times, and pending cases where supported by your systems and agreed reporting scope.
Bring the right support together.
Multichannel Support from Sri Lanka
Based in Colombo 04, Aspire BPO provides multichannel customer support for businesses seeking an outsourcing partner in Sri Lanka. We define the activities, approved information, escalation routes and reporting with your team before starting.
Discuss your required workload, channels, languages and operating hours so we can agree a practical service scope.
OUR PROCESS
Clear steps. Shared expectations.
01→
Understand
We learn about your business, customers and goals.
02→
Scope
We agree responsibilities, workflows and reporting.
03→
Prepare
We arrange training, processes and system access.
04→
Deliver
We manage activities and review agreed measures.
Ready to build your support team?
Tell us about your requirements and the way your business works.