Customer Enquiry Handling
Answer questions about your business, products, and services.
OUR SERVICESInbound Call Centre
Inbound Call Centre
Services
Aspire BPO provides professional inbound call handling to help your business answer customer enquiries, manage service requests, and deliver consistent customer support.
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WHAT’S INCLUDEDSupport that puts
Support that puts
your customers first.
Choose the activities that fit your business. We agree responsibilities, access and reporting with your team before launch.
Call Answering and Routing
Answer incoming calls and direct customers to the appropriate department.
Customer Support and Assistance
Assist customers with routine requests and service-related concerns.
Order Taking
Receive customer orders and accurately record the required details.
Booking and Reservation Management
Handle new bookings, changes, and cancellation requests.
Appointment Scheduling
Arrange and reschedule appointments based on availability.
Product and Service Information
Explain features, availability, and approved pricing.
Complaint Handling
Record complaints and coordinate follow-up with the relevant team.
Order and Delivery Status Enquiries
Provide updates using information from your systems.
After-Sales Support
Assist with post-purchase questions, return requests, and warranty enquiries.
Inbound Sales Enquiries
Help interested callers explore suitable products or services.
Inbound Telemarketing Support
Handle incoming responses to marketing campaigns, explain promotional offers, and capture customer interest.
Hotline and Reception Support
Provide a dedicated point of contact for your customers.
Bring the right support together.
Inbound Customer Support from Sri Lanka
Based in Colombo 04, Aspire BPO provides inbound call centre services for businesses seeking an outsourcing partner in Sri Lanka. We define the activities, approved information, escalation routes and reporting with your team before starting.
Discuss your required workload, channels, languages and operating hours so we can agree a practical service scope.
OUR PROCESS
Clear steps. Shared expectations.
01→
Understand
We learn about your business, customers and goals.
02→
Scope
We agree responsibilities, workflows and reporting.
03→
Prepare
We arrange training, processes and system access.
04→
Deliver
We manage activities and review agreed measures.
Ready to build your support team?
Tell us about your requirements and the way your business works.