Data Entry and Record Updates
Enter information from agreed sources and update customer, supplier, product, or operational records.
OUR SERVICES
Back-Office and Administrative Support
Aspire BPO provides back-office and administrative support services in Sri Lanka, helping businesses manage routine tasks, maintain accurate records, and keep daily operations organised. We follow your established procedures to process information and support workflows, giving your internal team more time to focus on core business activities.
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WHAT’S INCLUDEDSupport that puts
Support that puts
your customers first.
Choose the activities that fit your business. We agree responsibilities, access and reporting with your team before launch.
Document Processing and Organisation
Sort, label, format, and organise digital documents according to your filing requirements.
CRM Data Maintenance
Update contact details, interaction histories, lead statuses, and follow-up notes in your customer relationship management system.
Data Verification and Quality Checks
Check records for missing fields, duplicate entries, and inconsistencies, referring unclear information to your team.
Forms and Application Processing
Capture submitted information, check for required fields and documents, and route applications for review.
Spreadsheet and Database Maintenance
Maintain business trackers, contact lists, and operational databases using your approved formats.
Email and Correspondence Administration
Organise shared inboxes, categorise incoming requests, and prepare routine responses using approved templates.
Order and Booking Administration
Update order records, booking details, amendments, and related documentation.
Routine Administrative Assistance
Support task tracking, internal coordination, scheduling, and other agreed administrative activities.
Report Preparation
Compile information into daily, weekly, or monthly reports using your agreed templates.
Pending Task Follow-Ups
Track outstanding documents, incomplete records, and administrative requests, escalating items that require action.
Bring the right support together.
Back-Office Support from Sri Lanka
Based in Colombo 04, Aspire BPO provides back-office and administrative support for businesses seeking an outsourcing partner in Sri Lanka. We define the activities, approved information, escalation routes and reporting with your team before starting.
Discuss your required workload, channels, languages and operating hours so we can agree a practical service scope.
OUR PROCESS
Clear steps. Shared expectations.
01→
Understand
We learn about your business, customers and goals.
02→
Scope
We agree responsibilities, workflows and reporting.
03→
Prepare
We arrange training, processes and system access.
04→
Deliver
We manage activities and review agreed measures.
Ready to build your support team?
Tell us about your requirements and the way your business works.